Robot signifying AI taking over customer service roles

How Can AI change the way we service our Clients?

Customer service is the cornerstone of our core values at Stargel Office Solutions. Our Customer First mantra lead me to question how AI can help with customer service for copier servicing dealers in the future.  The list below are some ideas that we hope to see implemented in the near future.

  1. Chatbots:

    AI-powered chatbots can handle simple queries and provide quick answers to customers.

  2. Predictive Maintenance:

    AI algorithms can analyze copier usage patterns and predict when maintenance is required, allowing dealers to proactively service copiers,plotters and printers before issues arise.

  3. Personalized Assistance:

    AI algorithms can analyze customer behavior and preferences, allowing dealers to provide more personalized assistance and support.

  4. Automated Service Calls:

    AI can automatically schedule and dispatch technicians based on customer requests, reducing wait times and improving response times.

  5. Improved Diagnosis:

    AI algorithms can quickly diagnose copier,printer or plotter issues and provide technicians with step-by-step instructions for repairs, reducing the time it takes to resolve issues.

Our hope is AI can help servicing dealers improve customer experience, increase efficiency and reduce downtime. AI technology is the future and we are exploring and embracing the technology to provide our clients with world class service well into the future.


T.J. DeBello

VP of Sales and Marketing