Estimated Read Time: 4 Minutes

A thermal printer assessment can help your business understand what label printing is really costing you.

Your thermal printers do more than print labels. They help keep your business moving.

From shipping departments and warehouses to manufacturing floors, healthcare facilities, and retail operations, thermal printers support critical daily workflows. They help create shipping labels, barcode labels, product labels, patient labels, inventory labels, compliance labels, and more.

However, many businesses manage thermal printers without a clear view of their total printing costs, supply usage, maintenance needs, downtime risks, or long-term equipment strategy.

That can create hidden costs across the organization.

The question is not only whether your thermal printers are working today.

The better question is whether they are operating as efficiently and reliably as they should.

Why Thermal Label Printing Matters

Thermal label printing plays a major role in daily business operations.

If your business depends on labels to ship products, track inventory, process orders, manage healthcare workflows, or support retail operations, then label printing is not a small back-office task.

It is part of your operational workflow.

When thermal printers work well, employees may not think about them. However, when they fail, the impact can be immediate.

Shipments can slow down. Production can be interrupted. Orders can back up. Barcode scanning can fail. Employees can lose time troubleshooting printer issues instead of completing higher-value work.

That is why thermal printer management deserves a more strategic approach.

Small Thermal Printing Problems Can Create Big Operational Costs

A thermal printer that goes down at the wrong time can create a ripple effect across your business.

Common problems include:

• Unexpected downtime: A down thermal printer can delay shipments, interrupt production, and slow order fulfillment.
• Inconsistent supplies: Poor-quality labels and ribbons can cause printing issues, wasted materials, and barcode scanning failures.
• Unplanned expenses: Emergency repairs, replacement equipment, and last-minute supply orders can increase operating costs.
• Outdated equipment: Aging thermal printers may struggle to keep up with changing label formats, barcode requirements, and business demands.
• Limited visibility: Multiple departments may buy printers, labels, ribbons, and service independently without a consistent strategy.

Individually, these issues may seem minor.

Over time, they can create significant inefficiencies, unnecessary expenses, and avoidable frustration.

What Is a Thermal Printer Assessment?

A thermal printer assessment is a review of your label printing environment.

It helps your business understand how many thermal printers you have, where they are located, how they are being used, what supplies they require, and where costs or inefficiencies may exist.

A strong assessment may review:

• Thermal printer models and locations
• Label and ribbon usage
• Barcode quality and scanning reliability
• Printer age and replacement needs
• Service history and downtime issues
• Supply purchasing habits
• Department-level printing needs
• Opportunities to standardize equipment and supplies

This gives your organization a clearer view of what thermal printing is really costing and where improvements may be possible.

Why Businesses Should Look Beyond the Price of the Printer

Many companies focus on the purchase price of a thermal printer.

However, the printer itself is only part of the cost.

The total cost of thermal printing can also include labels, ribbons, printheads, maintenance, service calls, downtime, wasted materials, employee troubleshooting time, and replacement equipment.

For that reason, businesses should look at the full cost of keeping their labeling operations running.

A thermal printer assessment can help uncover costs that may not appear on a single invoice.

A Smarter Way to Manage Thermal Printing

Businesses are increasingly looking for a more proactive way to manage label printing.

Through Stargel Office Solutions’ Managed Print Services and Cost Per Label solutions, organizations can take a more strategic approach to their thermal printing environment.

Working with industry-leading Zebra thermal printing technology, Stargel can help businesses improve visibility, simplify support, and create a more consistent approach to label printing.

Our team can help your business:

• Simplify thermal printer maintenance and support
• Streamline label and ribbon purchasing
• Standardize thermal printers across multiple locations
• Improve printing reliability and barcode quality
• Reduce unexpected costs and operational disruptions
• Plan for long-term equipment replacement
• Support thermal printing needs across shipping, manufacturing, healthcare, retail, and warehouse environments

The goal is simple.

Spend less time managing printers and more time focusing on your business.

How Cost Per Label Can Help Control Thermal Printing Costs

A Cost Per Label solution gives businesses a more predictable way to manage thermal label printing.

Instead of managing equipment, supplies, maintenance, and service as separate issues, Cost Per Label can bring those pieces into a more structured program.

This can help businesses improve budgeting, reduce surprise costs, and simplify thermal printer management.

For organizations with multiple locations, departments, or high-volume label needs, this structure can be especially valuable.

Is Your Business Ready for 2D Barcodes and GS1 Sunrise 2027?

The growing adoption of 2D barcodes is creating new opportunities for inventory management, product traceability, consumer information, and operational efficiency.

GS1 US explains that Sunrise 2027 marks a global transition from traditional 1D UPC barcodes to 2D barcodes, such as QR codes, that can provide stronger traceability and richer product data across the supply chain. Learn more from GS1 US.

As businesses prepare for 2D barcode scanning, now is a good time to review your printers, scanners, labels, software, and workflows.

Important questions include:

• Can your current thermal printers support the labels you may need?
• Are your barcodes printing clearly and scanning consistently?
• Are your labels and ribbons matched properly to your application?
• Do your teams understand which devices may need upgrades?
• Is your business prepared for changing barcode requirements?

Being proactive today can help prevent costly adjustments tomorrow.

Why Thermal Printer Assessments Matter for Houston, Austin, and Central Texas Businesses

Businesses across Houston, Austin, Round Rock, Brenham, Navasota, Bryan/College Station, and surrounding Texas communities rely on thermal printers every day.

These devices support warehouses, manufacturing facilities, distribution centers, healthcare organizations, retail operations, logistics teams, and service businesses.

When label printing fails, the impact can spread quickly.

A thermal printer assessment can help local businesses identify hidden costs, reduce downtime risks, standardize supplies, and improve barcode reliability.

Discover What Your Thermal Printing Is Really Costing You

Whether your business operates five thermal printers or hundreds across multiple locations, there may be opportunities to improve efficiency, standardize supplies, and reduce operating expenses.

Stargel Office Solutions can help identify those opportunities.

Our team can review your thermal printer environment, label and ribbon usage, maintenance needs, equipment age, and opportunities for a Cost Per Label strategy.

Your thermal printers do more than print labels. They keep your business moving.

Make sure they are working as efficiently, reliably, and cost-effectively as possible.

Schedule a Complimentary Thermal Printer Assessment

The post Thermal Printer Assessment: What Is Label Printing Really Costing You? appeared first on Stargel.

Estimated Read Time: 4 Minutes

Microsoft 365 backup is an important part of protecting the business data your company uses every day.

Microsoft 365 has become the backbone of the modern workplace. Email lives in Outlook. Documents are stored in OneDrive and SharePoint. Teams supports daily collaboration. In addition, calendars, contacts, spreadsheets, proposals, contracts, and customer files often live in the Microsoft cloud.

Because of this, many businesses make one dangerous assumption:

“Microsoft has our data, so Microsoft must be backing it up.”

However, the reality is more complicated.

Microsoft provides a strong and reliable cloud platform. However, cloud availability and data backup are not the same thing.

That difference matters because your business can still lose access to important data even when Microsoft 365 is working exactly as designed.

Does Microsoft 365 Automatically Back Up Everything?

Microsoft protects the Microsoft 365 platform, but your business still has responsibility for its data.

Microsoft operates large data centers designed to keep Microsoft 365 services available. As a result, the platform includes strong service continuity and data resiliency.

However, businesses should not confuse platform uptime with a complete backup and recovery plan.

In simple terms, Microsoft works to keep Microsoft 365 running. Your organization still needs to make sure its email, files, users, settings, and critical business information can be restored when something goes wrong.

For additional background, Microsoft explains that Microsoft 365 Backup provides backup and restore capabilities for Exchange Online, OneDrive, and SharePoint. Learn more about Microsoft 365 Backup from Microsoft.

How Does Microsoft 365 Data Get Lost?

When people think about data loss, they often picture a server crash or a failed hard drive.

In the cloud, the risks look different.

Even though Microsoft 365 stores data in the cloud, businesses can still lose files, emails, folders, and important records through user mistakes, cyberattacks, account compromise, or poor recovery planning.

1. Accidental Deletion Can Create Real Business Risk

Employees delete things every day.

Sometimes they delete one email. Other times, they delete an entire folder. For example, someone may reorganize a SharePoint site and realize weeks later that important files disappeared during the process.

The bigger issue is timing.

Organizations do not always discover missing data right away. Therefore, a file deleted today may not become a problem until weeks or months later.

That raises an important question:

If critical information disappeared three months ago, would your IT team know where to find it and how to restore it?

2. Ransomware Can Affect Cloud Data

Ransomware is not limited to traditional servers and computers.

A compromised account or infected device may allow files to be encrypted, changed, synchronized, or deleted in cloud environments.

Because of that, businesses should think beyond prevention alone.

The question is not only:

“Do we have cybersecurity?”

The better question is:

“If our cybersecurity fails, can we recover?”

A strong Microsoft 365 backup strategy can help answer that question with more confidence.

3. Malicious Employees and Compromised Accounts Can Cause Data Loss

Not every deletion happens by accident.

A former or unhappy employee with access to company data could intentionally delete files, emails, or other important information before leaving the organization.

Similarly, an attacker who gains access to a real user account may use that employee’s permissions to change, delete, or damage data.

Strong identity security can reduce this risk. However, businesses should also have a recovery plan in case preventive controls fail.

4. Retention Is Not the Same as Microsoft 365 Backup

Microsoft 365 includes helpful tools such as retention policies, recycle bins, version history, and recovery features.

These tools matter. However, they do not always replace a dedicated Microsoft 365 backup strategy.

Retention usually focuses on preserving information based on company policies, legal needs, or compliance rules.

Backup focuses on a different question:

“Something went wrong. How quickly can we restore the information we need?”

That distinction is important.

Microsoft now offers Microsoft 365 Backup for Exchange Online, OneDrive, and SharePoint. In addition, Microsoft supports third-party backup solutions.

The existence of dedicated Microsoft 365 backup tools reinforces an important point: cloud storage and backup solve different problems.

Microsoft 365 Backup Has Changed

This conversation matters even more today because Microsoft has expanded its own backup capabilities.

Microsoft 365 Backup can help protect Exchange Online mailboxes, OneDrive accounts, and SharePoint sites.

For example, Microsoft states that Exchange restore points are available every 10 minutes for the prior year. Microsoft also states that OneDrive and SharePoint restore points are available every 10 minutes for the previous 14 days, then weekly from 14 days to 365 days.

That can give businesses more recovery options, but only when backup protection has actually been configured.

In other words, simply subscribing to Microsoft 365 does not automatically mean your business has a complete Microsoft 365 backup strategy.

Backup Is Only Half of the Conversation

Many businesses ask one basic question:

“Is our data backed up?”

However, that is only part of the issue.

A backup only helps if your business can restore from it quickly and correctly.

Therefore, a strong business continuity strategy should answer questions like:

• What information are we protecting?
• How often are we protecting it?
• How long do we keep backups?
• Who can access or delete backups?
• How quickly can we restore an employee mailbox?
• Can we recover an entire SharePoint site?
• What happens if hundreds or thousands of files are encrypted?
• When did we last test a recovery?

That final question may be the most important.

Discovering that your backup strategy does not work during a ransomware attack is far too late.

Think About Recovery, Not Just Backup

Businesses should treat Microsoft 365 backup as part of a larger business continuity plan.

Imagine arriving at work tomorrow and discovering that employees cannot access years of company information.

How long could your organization operate?

• An hour?
• A day?
• Several days?

Also, how much would that downtime cost?

Could employees communicate with customers? Could they access contracts, invoices, project files, customer records, or historical email?

These are not just IT questions.

They are business questions, and leadership should discuss them before a serious data loss event occurs.

Why Microsoft 365 Backup Matters for Businesses in Houston, Austin, and Central Texas

Businesses in Houston, Austin, Round Rock, Brenham, Navasota, and Bryan/College Station rely on Microsoft 365 every day.

They use it for email, document storage, customer communication, contracts, accounting files, project documents, HR records, and internal collaboration.

Because so much critical information lives in Microsoft 365, a data loss event can quickly affect daily operations.

As a result, local businesses should know where their Microsoft 365 data lives, how it is protected, how long it can be recovered, and how quickly the business can restore it after an incident.

The Cloud Is Resilient. Your Business Needs to Be Too.

Moving information to Microsoft 365 gives businesses major advantages.

For example, it can improve access, teamwork, security, reliability, and daily productivity.

However, moving data to the cloud does not remove the need for backup and disaster recovery.

Instead, it changes what your business needs to protect.

The most important question is not:

“Is our data in the cloud?”

The better question is:

“If something happens to our data today, how quickly can we get our business back?”

How Stargel and Star Managed Services Can Help

Stargel Office Solutions and Star Managed Services help businesses protect Microsoft 365 data with secure SaaS backup solutions.

Our team can help your organization review Microsoft 365 data protection, backup needs, recovery goals, ransomware recovery planning, and business continuity risks.

Relying only on Microsoft 365 availability is not a complete data protection strategy.

Your organization needs a technology partner that takes the security, availability, and recovery of your data seriously.

At Stargel Office Solutions and Star Managed Services, we are committed to being that partner.

Contact Stargel Office Solutions Today

The post Microsoft 365 Backup: Is Your Business Data Really Protected? appeared first on Stargel.

Estimated Read Time: 4 Minutes

A print security assessment can help your business find printer security risks that often go unnoticed.

When businesses think about cybersecurity, printers are not always the first devices that come to mind. However, today’s printers and multifunction devices connect to your network, computers, email systems, cloud applications, and document workflows.

Because of that, printers are more than office equipment.

They are network endpoints, and your business should manage them like one.

Why Printer Cybersecurity Matters

Modern printers can store, process, scan, send, and print sensitive information.

For example, your print environment may handle payroll files, HR records, financial documents, customer information, contracts, invoices, and internal reports.

However, many businesses overlook printers during cybersecurity reviews.

Over time, companies can build up older devices, uneven settings, outdated firmware, shared passwords, and printers that IT may not realize are still connected.

As a result, unmanaged printers can create unnecessary risk for your business.

A print security assessment helps your team understand where those risks may exist and what steps can improve control.

1. Review Outdated Printer Firmware

Printer manufacturers release firmware updates to fix issues, improve performance, and address security concerns.

However, printers do not always get included in normal update routines.

If your printers fall behind on firmware updates, they may become harder to manage and more exposed to security issues.

Therefore, businesses should review which devices need updates, which devices no longer receive support, and which printers may need replacement.

2. Check Administrative Access

Printer security also depends on who can access and change device settings.

Default passwords, shared logins, and broad administrative access can create gaps.

For example, if too many employees know the same admin password, your business may lose control over printer settings and security changes.

A print security assessment can help identify where access should be tightened, updated, or better managed.

3. Reduce Unnecessary Network Access

Many printers have services, ports, and settings enabled that your business may not need.

While these features can support different workflows, they can also increase exposure when no one reviews them.

For that reason, businesses should check whether each printer only uses the access, protocols, and services required for daily operations.

Reducing unnecessary access can help make your print environment easier to manage and more secure.

4. Protect Sensitive Printed Documents

Printer cybersecurity is not only about network settings.

It is also about what happens to sensitive documents after employees click print.

Payroll files, HR records, financial reports, legal documents, and customer data can easily sit in an output tray if employees print and walk away.

Secure print release can help solve this problem.

With secure print release, documents print only when the approved user is physically present at the device. As a result, businesses can reduce the risk of sensitive pages being seen, taken, or misplaced.

5. Improve Printer Fleet Visibility

One of the most important questions in printer security is simple:

Do you know every printer connected to your network?

Many organizations know how many laptops, servers, and phones they manage. However, they may not have the same visibility into printers and multifunction devices.

Your business should know:

• How many printers are connected to the network
• Where each device is located
• How old each printer is
• Which devices receive updates
• Which devices store or process sensitive documents
• Which devices may need replacement

Without this visibility, IT teams may struggle to protect the full environment.

How Managed Print Services Can Help Improve Printer Security

Managed Print Services is about more than toner and service.

A well-managed print environment can help your organization gain better visibility, consistency, and control over printers and multifunction devices.

With the right managed print partner, your business can:

• Identify connected printers
• Track device age and location
• Improve firmware visibility
• Standardize equipment
• Review security settings
• Implement secure print and authentication
• Replace aging or unsupported devices
• Create a more manageable printer fleet

The goal is simple: give IT greater control over the print environment.

In addition, strong printer management supports broader cybersecurity planning because it helps your business understand every device connected to the network.

For additional background, the Center for Internet Security recommends secure configuration practices for enterprise assets and software, including changing default settings and maintaining secure configurations. Learn more from the Center for Internet Security.

Why This Matters for Businesses in Houston, Austin, and Central Texas

Businesses in Houston, Austin, Round Rock, Brenham, Navasota, and Bryan/College Station rely on printers and multifunction devices every day.

These devices support invoices, customer records, contracts, HR paperwork, service documents, shipping forms, and internal reports.

However, if those printers are not properly managed, they can create security gaps and unnecessary business risk.

A print security assessment from Stargel Office Solutions can help local businesses review printer fleet visibility, device age, firmware status, secure printing options, and opportunities to improve control.

Is Your Printer Fleet Part of Your Cybersecurity Strategy?

Your organization may already secure laptops, servers, mobile devices, cloud applications, and email.

But what about your printers?

When was the last time your organization reviewed the security of your print environment?

If the answer is never, or you are not sure, now is a good time to start.

Stargel Office Solutions can help identify potential risks, aging equipment, security gaps, and opportunities to create a more standard and manageable print environment.

Protecting your network means understanding every device connected to it, including your printers.

Schedule a Complimentary Print Security Assessment

The post Print Security Assessment: Are Your Printers a Cybersecurity Risk? appeared first on Stargel.

Estimated Read Time: 4 Minutes

Print fleet analytics can help your business turn everyday copier and printer data into better decisions.

For years, many businesses viewed copiers as a basic office expense. They printed, copied, scanned, and occasionally caused frustration when something broke.

However, that mindset is changing.

Today’s multifunction printers do more than produce documents. They also collect useful data about print volumes, scan activity, department usage, service history, color output, and device performance.

As a result, your copier may already be telling you where your business can reduce costs, improve efficiency, and make smarter technology decisions.

The question is simple:

Are you listening?

The Hidden Value in Your Print Fleet

Every day, your copiers, printers, and multifunction devices collect information that can help your business understand how employees use office technology.

This data may include:

• Print and scan volumes
• Department usage
• Color versus black-and-white output
• Device utilization
• Service history
• User behavior
• Workflow activity

When businesses review this information, they can move beyond simple service reports and invoices.

Instead, they can use copier analytics to make better decisions about cost, workflow, equipment placement, and future technology needs.

Device Utilization Reports Tell a Bigger Story

One of the most useful parts of print fleet analytics is the device utilization report.

Many organizations assume every printer or copier works at full capacity. However, the data often tells a different story.

For example, one device may run at less than 20% of its recommended monthly volume. Meanwhile, another department may overuse a device that was not designed for that workload.

When businesses review utilization reports on a regular basis, they can:

• Identify underused equipment
• Reduce unnecessary lease expenses
• Improve employee productivity
• Eliminate print bottlenecks
• Plan future technology investments more effectively

In other words, data helps remove guesswork.

Instead of assuming where problems exist, your business can use facts to guide better decisions.

Department Chargebacks Create Accountability

Many organizations struggle to understand where printing costs actually begin.

For example, one department may print large amounts of color output. Another may rely heavily on scanning. A third may use several small printers that cost more to operate.

Without reporting, these costs can remain hidden.

With department tracking and chargeback reporting, businesses can assign printing expenses to specific teams, departments, or cost centers.

This can help create:

• Better budget forecasting
• More accountability
• Less wasteful printing
• Smarter financial decisions

As a result, departments can better understand how their printing habits affect the overall business.

Often, when teams see their true printing costs, behavior begins to change naturally.

Print Cost Recovery Opportunities Are Often Missed

Many businesses spend more than they realize on unnecessary output, unmanaged color printing, and duplicate devices.

However, regular print reviews can uncover cost recovery opportunities that may otherwise go unnoticed.

These opportunities may include:

• Consolidating devices
• Redirecting print volumes
• Adjusting color printing policies
• Eliminating duplicate equipment
• Moving devices to better locations
• Replacing high-cost printers with more efficient options

What starts as a simple print review can often reveal meaningful savings.

More importantly, it can help your business build a print environment that better supports the way your employees work today.

Is Your Printer Fleet the Right Size?

Workplaces continue to change.

However, many businesses still have printer fleets designed for old staffing levels, outdated workflows, or office layouts that no longer fit current needs.

That is why printer fleet right-sizing matters.

Right-sizing helps align your printers, copiers, scanners, and multifunction devices with your actual business needs.

Important questions include:

• Do we have too many devices?
• Do we have enough scanning capacity?
• Are employees walking too far to access equipment?
• Are certain departments experiencing too much downtime?
• Are some devices underused while others are overloaded?

The goal is not simply fewer devices.

Instead, the goal is to place the right devices in the right locations.

Data-Driven Reviews Help Prevent Problems

The most valuable print review is often the one that happens before a problem occurs.

Instead of waiting for equipment failures, contract expirations, service complaints, or competitive bids, businesses can schedule regular operational reviews.

These reviews can focus on:

• Current print volumes
• Service trends
• Device performance
• Department usage
• Cost recovery opportunities
• Future print and scan needs

Because of this, your business can make adjustments before small problems become bigger issues.

These conversations also help create stronger partnerships between your team and your office technology provider.

Why Print Fleet Analytics Matters for Businesses in Houston, Austin, and Central Texas

Businesses in Houston, Austin, Round Rock, Brenham, Navasota, and Bryan/College Station need office technology that supports daily operations, growth, and cost control.

However, many organizations still manage print fleets based on habit instead of data.

Print fleet analytics gives local businesses a clearer view of what is happening across their print environment.

For example, Stargel Office Solutions can help businesses review device usage, service history, print volumes, fleet size, and cost recovery opportunities.

With better reporting, your business can make smarter decisions about copier placement, printer upgrades, managed print services, and long-term technology planning.

From Copier Vendor to Business Advisor

The future of office technology is not just about selling more hardware.

It is about helping businesses use information more effectively.

When a provider delivers utilization reports, financial transparency, optimization recommendations, and regular business reviews, that provider becomes more than a copier vendor.

They become a trusted business advisor.

That type of partnership can help businesses improve efficiency, strengthen planning, reduce waste, and stay ahead of future needs.

Turn Copier Data Into Better Business Decisions

Every copier in your organization is generating useful business information.

The question is not whether the data exists.

The real question is whether your business is using it to improve operations, reduce costs, and support better decisions.

The most successful organizations are not just managing print fleets anymore.

They are managing the data those fleets provide.

Stargel Office Solutions can help your business turn print fleet analytics into a smarter, more efficient print strategy.

Schedule a Print Fleet Review

The post Print Fleet Analytics: Your Copier Is Talking. Are You Listening? appeared first on Stargel.

Estimated Read Time: 4 Minutes

AI governance is becoming an important business topic as employees use artificial intelligence tools more often at work.

Today, employees use tools like ChatGPT, Microsoft Copilot, Claude, Gemini, and AI browser extensions to write emails, summarize meetings, create reports, review spreadsheets, and even help with software code.

In many cases, these tools can save time. However, many businesses do not know when, where, or how employees are using them.

As a result, companies may already have a growing issue known as Shadow AI.

Shadow AI happens when employees use AI tools without approval, rules, or oversight from leadership or IT. Although these tools can help employees work faster, unmanaged AI tools can also create data risks, security concerns, extra costs, and uneven work quality.

Because of this, businesses should understand the hidden risks before AI becomes another unmanaged tool in the workplace.

What Is Shadow AI?

Shadow AI means employees are using artificial intelligence tools without company approval or IT oversight.

For example, an employee may paste a customer proposal into an AI chatbot to improve the wording. Another employee may upload a spreadsheet for quick review. Meanwhile, someone else may use AI to draft an HR policy or summarize meeting notes.

Most of the time, employees are not trying to create problems. Instead, they are trying to get work done faster.

However, without clear AI governance, your company may lose control over where sensitive information goes and how employees use it.

1. Unmanaged AI Tools Can Expose Sensitive Company Data

Most employees do not mean to create security problems. They simply want to save time.

However, when employees copy company information into public or unapproved AI tools, that data may move outside your control.

This can include:

• Customer proposals
• Financial spreadsheets
• Contracts
• HR documents
• Internal reports
• Client information
• Software code

As a result, every business should ask:

• What information are employees sharing with AI tools?
• Are employees uploading customer data?
• Are employees using AI with contracts or financial records?
• Could this violate client agreements or company rules?

Without visibility, your business simply does not know.

2. AI Compliance Risks Can Grow Quietly

Many organizations must follow strict rules about how they store, share, and protect information.

For example, this can affect companies in healthcare, legal, finance, manufacturing, education, and government contracting.

Even when employees have good intentions, AI use can still create compliance issues if they upload protected information into unapproved AI platforms.

Depending on your industry, unmanaged AI usage may affect:

• HIPAA compliance
• PCI-DSS requirements
• CMMC readiness
• Client confidentiality agreements
• Internal security policies

Compliance is not only about preventing data breaches. It is also about keeping control over where sensitive information goes.

3. Inconsistent AI Results Can Hurt Your Brand

AI can be helpful. However, it is not always correct.

When every employee uses a different AI tool with different prompts and different expectations, your company may see mixed results.

For example, this can lead to:

• Inconsistent customer communication
• Incorrect technical information
• Outdated recommendations
• Wrong calculations
• Documents that do not follow company standards

Over time, these issues can affect your brand, customer experience, and internal quality standards.

Therefore, AI governance should include clear rules, approved tools, and simple review steps for AI-assisted work.

4. Shadow AI Creates New Cybersecurity Risks

Cybercriminals often move quickly when new technology becomes popular.

Because AI tools are now widely used, fake AI websites, harmful browser extensions, and fraudulent AI apps have become a real concern.

For instance, employees searching for “free AI tools” may install software that steals passwords, captures data, or harms company devices.

In addition, AI-generated phishing emails can sound more polished and believable.

Because of this, employee training and awareness matter more than ever.

5. Businesses Lose Visibility Into Their Technology Environment

One of the biggest challenges for IT teams is managing technology they do not know exists.

Today, many organizations can track every company laptop. However, they may not know which AI tools employees use.

Without visibility, IT teams cannot easily:

• Review security risks
• Control data access
• Manage software licenses
• Create usage rules
• Support employees effectively

In short, you cannot protect what you cannot see.

6. Too Many AI Subscriptions Can Increase Costs

Many employees purchase AI subscriptions using company credit cards or expense accounts.

Over time, businesses may pay for several tools that perform similar tasks.

These may include:

• ChatGPT subscriptions
• Microsoft Copilot licenses
• Claude Pro accounts
• Gemini Advanced subscriptions
• AI meeting assistants
• AI writing platforms
• AI browser extensions

Often, these tools overlap.

Therefore, a clear AI plan can help your business choose standard tools, reduce extra spending, and make better license decisions.

What Businesses Should Do Instead

The answer is not to ban AI completely.

In fact, companies that completely prohibit AI may discover that employees continue using it anyway without telling anyone.

Instead, businesses should create AI governance with clear and practical rules.

Establish Approved AI Tools

First, decide which AI tools employees may use and why.

This helps reduce confusion and keeps employees from choosing random tools on their own.

Create a Clear AI Use Policy

Next, define what information employees can and cannot enter into AI systems.

For example, your policy should include rules for customer data, financial data, HR information, contracts, and private company information.

Train Employees on AI Risks and Best Practices

Then, train employees on both the benefits and risks of AI.

With the right training, they can use AI more safely and more effectively.

Work With Your IT Provider

Finally, your managed IT provider can help review AI tools, check security settings, support approved platforms, and align AI use with your cybersecurity plan.

For additional guidance, the National Institute of Standards and Technology offers an Artificial Intelligence Risk Management Framework to help organizations manage AI-related risks. Learn more about the NIST AI Risk Management Framework.

AI Is Here to Stay

Artificial intelligence is already changing how people work.

Businesses that use AI thoughtfully can gain major productivity benefits.

However, organizations that ignore AI governance may create security risks, compliance issues, software waste, and uneven work quality without realizing it.

The goal is not to slow innovation.

Instead, the goal is to help your business adopt AI safely, strategically, and with the right safeguards in place.

How Stargel and Star Managed Services Can Help

If you are unsure how employees use AI within your organization, now is the time to find out.

At Stargel Office Solutions and Star Managed Services, we help businesses create practical AI policies, review secure AI tools, strengthen cybersecurity, and give employees guidance for safer AI use.

AI can become one of your organization’s greatest advantages. However, your business needs to manage it with the same care as every other critical technology.

Reach out to your Stargel or Star Managed Services representative today to learn how we can help your company develop an AI Use Policy.

Contact Stargel Office Solutions Today

The post AI Governance: The Hidden Costs of Unmanaged AI Tools appeared first on Stargel.

Estimated Read Time: 4 Minutes

A printer fleet assessment can help your business uncover printing costs that often go unnoticed.

Many businesses spend more on printing than they realize. Toner purchases, service calls, printer downtime, outdated equipment, and IT support can quietly increase operating costs.

However, without a clear printer management strategy, these expenses often spread across multiple departments, vendors, and invoices.

As a result, many organizations struggle to understand what their printers really cost.

A printer fleet assessment from Stargel Office Solutions can help identify hidden costs, uncover waste, and show where your business may be able to improve efficiency.

Why a Printer Fleet Assessment Matters

Printers may seem like small office expenses. However, when no one manages them closely, the costs can add up quickly.

For example, unmanaged printers can lead to:

• Extra toner purchases
• Repeated service calls
• Printer downtime
• Outdated or underused devices
• More IT support requests
• Security risks
• Higher total printing costs

Because these costs often come from different departments or vendors, they can be difficult to track.

That is why many businesses do not see the full picture until they review their entire printer fleet.

Gain Visibility Into Your Printer Fleet

Many organizations do not know how many printers they have, which devices employees use most, or what each printer costs to operate.

That lack of visibility can make it harder to control spending.

With a printer fleet assessment, Stargel helps businesses gain better insight into their office printing environment. This includes reviewing:

• Printer usage and page volumes
• Toner consumption
• Service activity
• Device performance
• Total printing costs

Once you understand how your printers are being used, you can make better decisions about what to keep, what to replace, and where to reduce waste.

Reduce Toner Waste With Better Printer Management

Manual toner ordering can create several problems.

For example, employees may order toner too early, buy supplies for the wrong device, or keep extra inventory for printers that are no longer in use.

Over time, this can lead to duplicate purchases, supply waste, and unnecessary spending.

With automated toner replenishment, Stargel monitors supported devices and ships toner based on actual usage.

Therefore, your business can reduce waste while still making sure supplies are available when employees need them.

Minimize Printer Downtime

Printer problems can interrupt important work.

When a printer goes down, employees may waste time looking for another device, reprinting documents, or waiting for help.

In addition, IT employees may get pulled away from higher-priority responsibilities.

Stargel Managed Print Services includes service and maintenance support to simplify repairs, reduce downtime, and keep employees productive.

As a result, your team can spend less time dealing with printer issues and more time focused on daily business.

Right-Size Your Printer Fleet

Using the wrong printer for a department’s workload can increase supply costs, service needs, and equipment failures.

For example, a small desktop printer may cost more to operate if a department uses it for high-volume printing.

On the other hand, a large device may sit underused in an area that no longer needs it.

That is why printer fleet right-sizing matters.

Stargel reviews print volumes, workflows, locations, and user needs to determine whether each device should stay, move, upgrade, or be replaced.

With the right printer in the right place, your business can reduce unnecessary equipment, improve performance, and better control print-related costs.

Improve Printer Security Across Your Fleet

Printers are often connected to the same network as computers, servers, and business applications.

Because of that, unmanaged printers can create security risks when firmware, passwords, and device settings are not properly maintained.

Stargel can help identify outdated or unsecured printers and recommend steps to improve printer security across your organization.

Printer security has also become a larger part of office technology planning. For additional background, HP explains how managed print services can include device health, performance, configuration, and security monitoring across a printer fleet. Learn more about managed print services from HP.

In addition, better printer management can help protect sensitive information and support stronger office technology practices.

Create Predictable Monthly Printing Costs

Unexpected toner orders, repairs, and equipment purchases can make budgeting difficult.

Managed Print Services can help simplify that process by combining toner, service, maintenance, monitoring, and reporting into a more predictable monthly expense.

Because of this, businesses can plan more confidently and avoid some of the surprise costs that come from unmanaged printers.

Schedule a Printer Fleet Assessment

A printer fleet assessment can help uncover hidden issues in your current print environment.

During an assessment, Stargel can help identify:

• High-cost and outdated printers
• Unnecessary devices
• Supply waste
• Service issues
• Security risks
• Opportunities to reduce printing costs

After the assessment, your business can make more informed decisions about your printers, supplies, service needs, and overall print strategy.

Take Control of Your Printing Costs

Unmanaged printers can quietly cost your business time, money, and productivity.

However, with the right print management partner, you can gain visibility, reduce waste, improve security, and create a more efficient printing environment.

At Stargel Office Solutions, we help businesses create print environments that are easier to manage, more secure, and better aligned with daily operations.

Contact us today to schedule a printer fleet assessment and discover what your unmanaged printers may really be costing your business.

The post Printer Fleet Assessment: The Hidden Costs of Unmanaged Printers appeared first on Stargel.

Estimated Read Time: 4 Minutes

In today’s busy business environment, every minute matters.

Many companies invest in software, team tools, and automation platforms to help employees work better. However, they often overlook one of the most used devices in the office: the copier.

A new copier can do far more than print and copy documents. Today’s multifunction printers help simplify daily tasks, improve teamwork, protect information, and reduce the time employees spend on manual work.

As a result, the right copier can become a simple way to help your team work smarter.

If your office still relies on older equipment, upgrading to a modern multifunction printer may be one of the easiest ways to improve employee productivity across your organization.

1. Automate Everyday Document Workflows

Think about how often employees scan documents, rename files, save them to folders, and email them to coworkers.

Each task may only take a few minutes. However, those minutes can add up quickly during a busy workday.

Today’s copiers can help automate these steps with one-touch workflows. For example, employees can scan a document once, and the copier can automatically:

• ? Convert it into a searchable PDF
• ? Name the file using set rules
• ? Send it to the right department
• ? Save it to Microsoft 365, SharePoint, Google Drive, or another cloud platform
• ? Email the right team members

Instead of completing several manual steps, employees can press one button and move on to their next task.

Productivity Gain: Less time spent on paperwork means more time focused on customers, projects, and business growth.

2. Reduce Waiting Time with Faster Performance

Older copiers often slow down the workday.

For example, employees may wait for large print jobs to finish, deal with paper jams, or experience delays while documents process.

A new copier can help reduce these delays with faster and more reliable performance. Modern multifunction printers often include:

• ? Faster print speeds
• ? Quick first-page-out times
• ? High-capacity paper trays
• ? Automatic two-sided printing
• ? Finishing options, such as stapling and booklet creation

Because of these improvements, employees spend less time standing at the copier and more time doing meaningful work.

Productivity Gain: Faster performance helps keep work moving and reduces delays throughout the day.

3. Support Hybrid and Mobile Work

Today’s workforce is more mobile than ever.

Whether employees work from the office, at home, or on the road, they need quick and secure access to documents.

Modern copiers support this need by connecting with common cloud platforms and mobile devices. With the right device and setup, employees can:

• ? Print from smartphones and tablets
• ? Scan directly to cloud storage
• ? Access shared files securely
• ? Retrieve print jobs from multiple office locations
• ? Use badge or PIN login for secure printing

As a result, employees can stay productive without being tied to one office, desk, or workstation.

Productivity Gain: Teams can work together more easily and access documents from wherever work happens.

4. Minimize Downtime with Smarter Technology

Equipment problems can bring productivity to a stop.

Frequent service calls, toner shortages, and unexpected breakdowns can interrupt work and frustrate employees.

Fortunately, new multifunction copiers include smarter tools that help reduce downtime and improve reliability. These features may include:

• ? Maintenance alerts
• ? Remote diagnostics
• ? Automatic firmware updates
• ? Real-time toner monitoring
• ? Proactive service notifications

Because of these tools, service teams can often find and fix issues before they affect users.

Productivity Gain: Reliable equipment means fewer interruptions, smoother workflows, and more consistent performance.

5. Improve Security Without Adding Complexity

Employees handle sensitive information every day.

This may include customer records, financial documents, HR files, contracts, invoices, and other private materials.

A new copier can help protect this information with built-in security features that remain simple for employees to use. These features may include:

• ? Secure Print Release
• ? User Authentication
• ? Encrypted Hard Drives
• ? Automatic Data Overwrite
• ? Role-Based Access Controls
• ? Audit Logs

These tools help ensure that only approved users can access private documents.

At the same time, they help keep the process simple for employees.

Productivity Gain: Employees can work with confidence, knowing documents stay protected without adding extra steps to their day.

The Hidden Cost of Outdated Equipment

Many businesses keep older copiers because they still work.

However, the true cost of outdated equipment is not only repair expense. It is also lost employee time.

For example, your team may lose time through:

• ? Waiting for slow print jobs
• ? Reprinting failed documents
• ? Searching for scanned files
• ? Manually organizing paperwork
• ? Dealing with frequent equipment downtime

Even saving just 10 minutes per employee each day can add up to hundreds of hours recovered over the course of a year.

Invest in Productivity, Not Just Equipment

A modern copier is not just another office machine. It is an investment in your team’s efficiency.

By automating repeat tasks, improving reliability, supporting hybrid work, and strengthening document security, today’s multifunction devices help employees focus on the work that matters most.

At Stargel Office Solutions, we help organizations review their current print environment and recommend technology that improves workflows, reduces operating costs, and supports long-term business growth.

If your current copier is slowing your team down, now may be the perfect time to see what today’s technology can do.

Stargel Office Solutions can help you choose the right copier, improve productivity, and keep your office moving.

Contact Stargel Office Solutions Today

The post 5 Ways a New Copier Can Improve Employee Productivity appeared first on Stargel.

Estimated Read Time: 4 Minutes

Barcode technology is changing, and many businesses need to start preparing now.

As barcode standards evolve, Stargel can help your business review, modernize, and manage the print environment that keeps your operation moving.

With the upcoming GS1 Sunrise 2027 initiative, many organizations are preparing for a shift from traditional 1D barcodes to more advanced 2D barcodes, such as QR codes and DataMatrix codes.

These next-generation barcodes can hold more information, support better traceability, and help connect physical products to digital data.

For companies that rely on barcode labels, shipping labels, product labels, asset tags, inventory labels, compliance labels, or thermal printing, this change creates an important opportunity.

Now is the time to ask a simple question:

Is your current print and labeling environment ready for what comes next?

What Is Sunrise 2027?

Sunrise 2027 is a global initiative designed to help businesses prepare for broader adoption of 2D barcodes at point-of-sale and across the supply chain.

Traditional 1D barcodes have served businesses for decades. However, 2D barcodes can carry more detailed information.

Depending on the application, this information may include:

• Product data
• Lot numbers
• Expiration dates
• Serial numbers
• Traceability information
• Digital links

As a result, businesses can improve visibility, accuracy, and access to product information.

However, this shift also raises an important question:

Can your current print and labeling environment support the future of barcode technology?

Why Sunrise 2027 Matters for Your Business

Many businesses depend on labels every day, but they do not always think about the systems behind those labels until something goes wrong.

A barcode that does not scan properly can slow down shipping.

A worn-out printer can interrupt production.

The wrong label or ribbon can create quality issues.

An outdated print environment can increase costs, downtime, and frustration.

As Sunrise 2027 approaches, businesses should begin asking important questions:

• Can our current printers produce high-quality 2D barcodes?
• Are our labels durable enough for our application?
• Can our scanners and systems support 2D barcode adoption?
• Do we have visibility into our print and labeling costs?
• Are critical devices causing downtime or service issues?
• Are we relying on aging printers that may need replacement?
• Do we have a proactive plan, or are we reacting when problems happen?

These questions matter because print and labeling directly affect operations, compliance, inventory accuracy, shipping efficiency, and customer satisfaction.

How Managed Print Services Can Help

Managed Print Services gives businesses a more proactive way to manage their print environment.

Instead of guessing what devices you have, how much you print, where costs are increasing, or which printers create the most downtime, MPS provides better visibility and control.

At Stargel, our Managed Print Services approach can help customers evaluate their current environment and identify opportunities to improve efficiency, reduce waste, and prepare for future print and labeling needs.

This may include reviewing:

• Office printers and multifunction devices
• Thermal printers and barcode label printers
• Shipping, product, and inventory labeling workflows
• Print volumes and usage trends
• Device age and replacement needs
• Service history and downtime
• Toner, label, and ribbon usage
• Security and network readiness
• Overall print and labeling costs

Once you understand your current environment, you can make better decisions about what to keep, what to replace, and where to improve.

Preparing for the Future of Print and Labeling

Sunrise 2027 is not just about changing barcodes. It is about helping businesses prepare for a more connected, data-driven, and efficient future.

For some organizations, that may mean upgrading thermal printers.

For others, it may mean reviewing label materials, improving barcode quality, replacing aging devices, or creating a more predictable service and supply program.

The key is to start the conversation early.

Waiting until a customer, retailer, compliance requirement, or supply chain partner forces a change can create unnecessary pressure and expense.

Taking a proactive approach now allows your business to plan ahead, budget properly, and reduce disruption.

Stargel Can Help You Remove the Guesswork

At Stargel, we help businesses take control of their print and labeling environments.

Whether you need Managed Print Services for office printers, thermal printer support for your warehouse, barcode label printing solutions, service on critical devices, or a more predictable Cost Per Label program, our team can help you build a plan that fits your operation.

Sunrise 2027 is a good reminder that print is not standing still.

The businesses that prepare now will be better positioned to support future barcode requirements, improve operational efficiency, and reduce unexpected print-related challenges.

If your business relies on printing, labeling, scanning, shipping, or inventory tracking, now is the time to review your environment and make sure you are ready for what comes next.

Stargel can help you remove the guesswork and prepare for the future of print.

Contact Stargel Office Solutions Today

The post Sunrise 2027: Is Your Print and Labeling Environment Ready? appeared first on Stargel.

Estimated Read Time: 4 Minutes

For years, small and medium-sized businesses used the break/fix model as their standard approach to IT support.

Something breaks, you call an IT company, they fix the problem, and you pay for the service.

At first, that may sound simple and cost-effective. However, today’s technology environment has changed.

Cybersecurity threats, cloud applications, remote work, compliance requirements, and daily business dependence on technology now expose the weaknesses of the break/fix approach.

Here is the reality: waiting until something goes wrong no longer gives businesses a smart IT strategy.

The Problem with Reactive IT Support

The break/fix model follows a reactive mindset. In other words, businesses address IT issues only after those issues impact operations.

That creates several problems:

• Employees lose productivity while systems stay down
• Outages can cause missed revenue opportunities
• Cybercriminals can compromise critical data
• Emergency repairs often cost more than preventive maintenance
• Businesses gain little visibility into hidden technology risks

Think about your vehicle. Instead of getting regular oil changes, replacing worn tires, or checking the brakes, imagine waiting until the engine fails on the highway.

Most business owners would never manage transportation that way. Yet many still manage their IT infrastructure using that same approach.

Cybersecurity Has Changed the Rules

One of the biggest reasons break/fix IT support no longer works is cybersecurity.

Modern cybercriminals do not wait for systems to fail. Instead, they actively look for vulnerabilities, outdated software, weak passwords, and unmonitored devices.

By the time a business discovers a problem, the damage may already be done.

A reactive IT provider may help after an attack. However, recovery usually costs far more and disrupts the business much more than prevention.

Today’s businesses need more than occasional support. They need continuous monitoring, security updates, vulnerability management, employee training, and proactive threat detection.

Those services simply do not fit within the traditional break/fix model.

Downtime Is More Expensive Than Ever

Technology no longer serves only as a support function. It now forms the foundation of most business operations.

When systems go down, employees cannot work, customers cannot receive service, and communication can quickly slow down.

Even one hour of downtime can create a major impact through lost productivity, missed opportunities, and frustrated customers.

So, businesses should not only ask:

“How much does proactive IT support cost?”

Instead, they should ask:

“How much does downtime cost our organization?”

The Hidden Costs of Break/Fix IT Support

Many organizations choose break/fix support because it appears less expensive on paper.

However, the true costs often show up later. These may include:

• Emergency service rates
• Unplanned hardware replacements
• Lost employee productivity
• Business interruption
• Data recovery expenses
• Cybersecurity incidents
• Compliance issues

When businesses add these costs together, break/fix IT support can become far more expensive than a proactive managed IT services approach.

Modern Businesses Need Strategic IT Support

Technology decisions now affect every area of a business.

Business leaders need to ask important questions, such as:

• Have we protected our business against ransomware?
• Do we back up our data properly?
• Can our employees work securely from anywhere?
• When should we replace aging hardware?
• Have we prepared our technology for growth?

These questions involve more than technology. They directly affect business strategy.

That is why the right managed IT services provider does more than answer help desk tickets. A strong MSP acts as a technology partner that helps align IT investments with long-term business goals.

The Star Managed Services Difference

Managed IT services shift the focus from fixing problems to preventing them.

Instead of waiting for users to report issues, a proactive MSP monitors systems, applies updates, identifies risks, and resolves many problems before employees even notice them.

As a result, businesses can benefit from:

• Improved cybersecurity
• Reduced downtime
• Predictable IT costs
• Better employee productivity
• Greater business continuity
• Technology that supports growth instead of slowing it down

The break/fix model served businesses in a different era of technology. In today’s environment, companies cannot afford to wait for systems to fail before taking action.

As technology becomes more critical to daily operations, proactive IT management has become a business necessity.

The most successful organizations understand that the best IT problems are the ones that never happen in the first place.

Star Managed Services can help make that a reality.

Contact Star Managed Services Today

The post Why Break/Fix IT Support No Longer Works appeared first on Stargel.

Estimated Read Time: 4 Minutes

When businesses shop for a new copier or multifunction printer, the conversation usually starts with price.

“How much is the lease payment?”
“What is the cost per copy?”
“Can you beat my current quote?”

Of course, those are important questions. However, they are not always the most important ones.

Here is the reality: every copier eventually needs service.

The true value of your copier provider is not determined on the day the equipment is installed. Instead, it is determined when your machine goes down, your employees cannot print, and your business operations slow down.

That is when copier service matters most.

A Copier Is a Tool. Service Keeps Your Business Running.

Most offices rely on their copier, printer, or multifunction device for daily work. For example, teams use this equipment for invoices, proposals, HR documents, customer communications, reports, contracts, and more.

When that equipment stops working, productivity can suffer right away.

A copier company is not just selling hardware. In many ways, they are also selling:

• Uptime
• Fast response times
• Peace of mind
• Business continuity
• Reliable support when your team needs it most

Unfortunately, many businesses learn this lesson the hard way after choosing a provider based only on the lowest monthly payment.

Three Major Problems Caused by Poor Copier Service

1. Slow Response Times and Excessive Downtime

Nothing frustrates an office more than hearing:

“We can get someone there in three days.”

Three days without printing, scanning, or copying can feel like an eternity.

As a result, employees waste time looking for workarounds. Deadlines may get delayed, customer service can be impacted, and productivity takes a major hit.

Your copier should help your business run more smoothly. It should not become the reason work stops.

That is why fast, reliable copier repair and service response times are so important when choosing an office technology partner.

2. The Same Service Issue Keeps Happening

Many businesses have experienced this frustration:

“This is the third time we have called about the same problem.”

In some cases, poor copier service providers focus on fixing the symptom instead of solving the root cause.

Over time, recurring copier problems create:

• Lost confidence in the equipment
• Frustration among employees
• Additional downtime
• Repeated service calls
• Hidden costs that do not always show up on the invoice

The best copier service organizations do more than get the machine running for the moment. Instead, they identify the issue, solve it correctly, and help prevent the same problem from happening again.

3. Lack of Communication and Accountability

One of the biggest frustrations in the copier industry is not always the breakdown itself. Often, it is the lack of communication after the service call is placed.

Customers often say:

“Nobody called me back.”
“I do not know when the technician is coming.”
“I cannot get an answer.”
“I have no idea what the status is.”

Communication matters.

For that reason, businesses deserve a copier service partner that keeps them informed, responds with urgency, and takes accountability from the first call to the final resolution.

Copier Service Is Easy to Promise. It Is Harder to Prove.

Nearly every copier company says the same thing:

“We have the best service.”

But how do you actually prove it?

At Stargel Office Solutions, we believe customer satisfaction should not be based only on what we say about ourselves. Instead, it should be based on what our customers say about us.

Because of that, we measure our service performance in two important ways.

1. Google Reviews

Our customers have consistently shared their experiences through Google Reviews. In these reviews, they often highlight the responsiveness, professionalism, and care they receive from the Stargel Office Solutions team.

Positive online reviews are not just marketing claims. They are real experiences from real customers.

When evaluating a copier provider, do not just listen to the sales presentation. Instead, read what customers are saying.

Check out our Google Reviews:
Read Stargel Office Solutions Google Reviews

2. Net Promoter Score

Net Promoter Score®, often called NPS, is one of the most respected customer loyalty measurements in business.

Customers are asked one simple question:

“How likely are you to recommend this company to a colleague or friend?”

For comparison, the average North American company has an NPS score of around 30. World-class organizations often score in the 70s and 80s.

Stargel Office Solutions’ 2026 year-to-date NPS score is 94.56. This places us among the top copier dealerships in North America and well above the average business benchmark.

Even more importantly:

• 95.53% of respondents are Promoters
• Less than 1% are Detractors

These numbers do not come from our marketing department. They come directly from customer feedback after service interactions.

That is accountability.

That is measurable customer satisfaction.

The Cheapest Copier Can Become the Most Expensive Decision

A low monthly payment can look attractive at first. However, it can quickly become expensive when you add in the real cost of poor service, including:

• Employee downtime
• Missed deadlines
• Productivity losses
• Frustrated users
• Repeated service calls
• Delayed customer communications
• Lost confidence in your office technology

So, the real question is not:

“Who has the lowest price?”

The better question is:

“Who will be there when we need them?”

Choose a Copier Provider That Stands Behind the Equipment

Copiers, printers, and multifunction devices will eventually need service. Parts will wear out, questions will arise, and problems will happen.

When they do, the company standing behind your equipment makes all the difference.

At Stargel Office Solutions, we believe exceptional copier service is not a luxury. It is the product.

If your business is evaluating a new copier, printer, or managed print provider, choose a partner that is measured not only by what they promise, but also by what their customers say after the service call is complete.

Looking for Reliable Copier Service in Houston, Austin, Round Rock, Brenham, Navasota, or Bryan/College Station?

Stargel Office Solutions provides copier sales, copier leasing, managed print services, printer support, and responsive local service for businesses throughout Houston, Austin, Round Rock, Brenham, Navasota, Bryan/College Station, and surrounding Texas communities.

Contact Stargel Office Solutions today to learn how our award-winning service team can help keep your business running.

Contact Stargel Office Solutions

The post Why Great Copier Service Matters More Than the Copier Itself appeared first on Stargel.